Reporting to the IT Manager, this role will be the first line point of contact for the delivery of excellent IT service across TCV. The role holder will be responsible for maintaining the call logging system queue, responding to queries in line with operational requirements and be responsible for the general maintenance of computer, audio visual and communication equipment, including mobile devices to TCV staff.

You will also proactively support the IT Infrastructure & Security Manager with the installation and testing of new hardware and software. Working with the IT Manager, you will be required to implement and continuously develop a culture of service management, including Service Level Agreements based on ITIL principles.

The post holder will be required to provide first and second line IT support to all levels of the organisation. Dealing with and resolving day to day support requests promptly and in line with service standards, you will also provide assistance on the testing and installation of new software systems and programs and support the configuration of IT systems such as client devices, servers, new software rollouts and updates.

You will have previous experience of monitoring system IT logs, alerts and scheduled reports, escalating these as required.

Significant experience supporting Microsoft systems and products i.e. 365, Active Directory, Office, Intune & Azure, SQL, DNS and DHCP is essential. Experience is also required in using and supporting Windows 10, Windows 11 and Server 2022 as well as in supporting the Android Operating System and apps.

You will have the ability and willingness to make decisions that benefit our users and volunteers and/or help them to be more effective in their role. The foresight to anticipate the effects these decisions will have on users, volunteers, colleagues and/or business activities is required.